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Policies

15 day Return Policy
All regular sales carry a money back guarantee. You may return any item purchased for a refund of your item purchase price (less shipping and handling) within the first 15 days from the date of receiving the order (we must receive the product no later than 15 days from the date of receiving the order).

Specially priced items are all final sale and there are not returnable. Specially priced items are marked on our website as: Special(s), discounted sales.

Order Processing & Shipping
 
All orders ship Monday through Friday. Orders placed after 10:00AM EST generally ship next business day pending product availability. In case the product goes out of stock you will be notified and your order will ship as soon as available.
If your order is back-ordered and you must cancel an order please email support@4ltx.com - cancellations must be made promptly.

Shipping and handling fees are not refundable!

Pre-Order Terms

PRE-ORDERS @ 4ltx.com
By placing a PRE-ORDER, you agree to purchase the said item(s) as soon as they are delivered to our warehouse. For all PRE-ORDERS, 4ltx.com will reserve the item(s) ordered and ship them directly to you on the date we receive the PRE-ORDER item(s) into stock.

PRE-ORDER Payment
All PRE-ORDERS payments must be made with the Credit Card or Google checkout option.

PRE-ORDER Guarantee
In the event of a manufacturer or distribution shortage, all PRE-ORDERS will be allotted on a "first come, first served" basis. This is important to keep in mind, especially with exclusive or limited run items. We limit purchasable quantities on PRE-ORDER items to realistic numbers that we expect to receive. All expected dates are subject to change due to delay in product from the manufacturer / distributor or in the event that we receive damaged product.
4ltx.com will keep you informed of any official changes or delays on your PRE-ORDER. To ensure that you receive all official communications in regards to your PRE-ORDERS, it is imperative that you keep a valid email account on file with 4ltx.com and that you ensure that system generated emails from 4ltx.com are not being sent to your spam or junk folders.

PRE-ORDER Shipment
Each order placed on 4ltx.com is considered a single shipment. Your order will be processed and shipped once all of the items in the order have been received and inspected by 4ltx.com.

Tax
New York residents are charged 8.875% sales tax on total purchase price including shipping for shipments within California. All other destinations are shipped tax free.  International customers are responsible for Duty and Tax of their respective countries.

Lost Shipments
We apologize that you have not received your recent purchase. Your satisfaction is our highest priority and, on occasion, the USPS or one of our carriers does misplace a package while in transit to you. In these cases the package often shows up at a later date or is misdelivered. Connent2m inc. will work with you to expedite a replacement shipment to you once certain periods of time have elapsed as dictated by the carriers and choice of shipping method.




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